Launched on 14 April, John Lewis is taking its in-store services online for the first time to meet the evolving needs of Britain in isolation.
The free and bookable advice-driven appointments will enable the retailer to provide core services to support the nation during lockdown.
Providing advice, inspiration and support, its Partners will guide customers through a range of its usual in-store services. Customers will be able to book free, one-to-one video appointments with knowledgeable experts. The initial launch will include virtual nursery, home design and personal styling advice, with further services, talks and learning sessions planned to launch at the end of April.
Peter Cross, director of Customer Experience at John Lewis and Waitrose, comments: “We are a diverse, resilient and strong business, and are wholeheartedly committed to supporting the wellbeing of our customers at this time.
“Through the power of technology, we have carefully curated these free one-to-one virtual appointments to reflect the needs of the nation during this national crisis.
“We have gathered our experts from across the country to offer these services initially across nursery, home and styling, with future plans to extend our services across nutritional advice, wine tastings, and tech support to name a few.”
